June 29, 2010

Phony Talk

Not much to post but a telephonic conversation again.

In my previous post, I hinted a little about the mortal fear of all sales guys. It is the dreaded, spine-chilling ring on the cell phone which we fear. It somehow initiates a series of emotions and reactions ranging from nausea to a head splitting migraine not mutually exclusive from the former.

We are paid for it and hence must endure it. Even if it makes us lie. A finer breed of people who excel at lying never existed. No, lawyers twist facts. And no, what politicians do is simply wrong. What we do comes with a lot of conviction with it. Lies with a flat tone and a straight face does not hold water. However, lies with a lot of other known facts, puppy eyes, earnest display of honesty go a long way.

Getting accustomed to such a thing is not a good thing. It is something of a double edged sword and One has to be very careful with this.

As a matter of fact, today my colleague 'SM' was not very careful. He was trying to avoid calls from a customer who immediately needed an elusive piece of data. SM's cellphone was merrily buzzing every 5 minutes or so, much to his dislike.

After some time, a senior who witnessed this, waltzed in offering his advice." Just tell him you arent in office. Give him the data tomorrow"

SM's face lit up. The call came again. SM recognized the number on his caller ID. He picked it up.

"Hello, Sir. I m sorry but I m not in office now."

Customer-"But this is your landline number! I couldnt get you on your cellphone, so I tried here"

Needless to say, today's evening was interesting.